Tracking for an order will be sent via email once your order has been processed. If you have not received tracking for your order, this means that a shipping label has not been created for your package and it is still in queue to be processed.

We offer free shipping on all US orders over $60. International shipping rates vary depending on weight of package and destination, but starts at $10.

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No, Crystal Bar Soap is not responsible for any additional customs fees, taxes, tariffs, or other charges that may be incurred upon delivery. These fees are determined by your local government and are the responsibility of the recipient. We recommend checking with your local customs office for more information about potential fees before placing your order.

If your package is delayed or held at customs, please contact your local customs office for assistance. Crystal Bar Soap is unable to intervene in the customs process.

Please note processing time and shipping time are two separate times frames.

Our order processing time is 4-7 business days from day of purchase. Delivery there after depends on the shipping method selected at check out, 1-3 business days for Priority Shipping, and 3-5 business days for almost all other options within the United States.

For international orders, please note that delivery time is determined by the country's customs. Once your order is obtained by your country's postal service, you will have to contact them regarding any updates on your package.

We do not accept returns.

Only one discount code can be used per order and cannot be combined with other promotions.